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Enrolling in a Health Plan

Ways to Enroll

Online

• Click here to create a FL Medicaid Member Portal account and manage enrollments online.
  • You can check your Medicaid eligibility and enrollment status
  • View and update your address
  • Request help using secure messaging
  • Enroll in a plan or change plans
  • File complaint and see what is happening with your complaint
  • Go paperless. Choose to only get letters from Medicaid electronically
  • Receive email or text message alerts

Automated Phone System (open 24/7)

• Call 1-877-711-3662
  • Follow the steps to enroll via the Automated Phone System
  • You will need your pin (from the letter) along with the Florida Medicaid or Gold Card Number, and birth year for each person you are enrolling. *

Call-In

• Medicaid Choice Counselors are available to help you enroll in a plan that best fits your needs.
• Speak with a choice counselor via phone at 1-877-711-3662 Monday – Thursday 8:00am – 8:00pm and Friday 8:00am – 7:00pm.
• TDD users ONLY call 1-866-467-4970
• You will need the Florida Medicaid or Gold Card Number and birth year for each person you are enrolling. *

* If you do not have this information you may contact your Department of Children and Families office.

Who may enroll in a Statewide Medicaid Managed Care (SMMC) - Managed Medical Assistance Program?

1. Voluntary Recipients:

   Some Medicaid recipients who meet the enrollment criteria will be enrolled into a plan, but may choose to disenroll at any time. They will receive the below directions:

   • Information will be provided regarding the plans available in their region
   • Name of the plan they are assigned to
   • The details about how to make a plan change or disenrollment
2. Mandatory Recipients: ;

   Some Medicaid recipients will receive directions that they must enroll in a plan:

   • Information will be provided regarding the plans available in their region
   • Name of the plan they are assigned to
   • The details about how to make a plan change

Who may enroll in a Statewide Medicaid Managed Care (SMMC) - Long-term Care Program?

1. Voluntary Recipients:

   Some Medicaid recipients who meet the enrollment criteria will be enrolled into a plan, but may choose to disenroll at any time. They will receive the below directions:

   • Information will be provided regarding the plans available in their region
   • Name of the plan they are assigned to
   • The details about how to make a plan change or disenrollment
2. Mandatory Recipients:

   Some Medicaid recipients will receive directions that they must choose and enroll in a plan:

   • Information will be provided regarding the plans available in their region
   • Name of the plan they are assigned to
   • The details about how to make a plan change
   • However, mandatory recipients may opt out of the LTC program all together at any time

NOTE: If you need additional information about LTC eligibility please contact your local Aging and Disability Resource Center (ADRC) at 1-800-96-ELDER (1-800-963-5337).

When to Enroll By: Plan Choice, Change Period and Rights

• Some Medicaid recipients will receive directions that they must enroll in a plan.
• The 120-day change period, or the time in which recipients can change their plan begins with the effective date of their enrollment in the plan.
• Once a year, recipients will have a chance to change plans during Open Enrollment. Enrollees will receive a reminder letter prior to this time.
• If you want to change plans at a time other than during your Open Enrollment Period, you may need a state-approved For Cause reason.